1. Introduction

Welcome to VerbalAI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice calling service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Call data (call duration, timestamps, participants)
• Voice recordings and transcriptions
• Usage data and analytics
• Payment information (processed securely through third-party providers)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns and improve our AI models
• Detect, prevent, and address technical issues and fraudulent activity

4. Voice Data and AI Processing

VerbalAI uses advanced AI technology to process voice calls. This includes:

• Real-time voice transcription and analysis
• Sentiment analysis to improve call quality
• Voice pattern recognition for authentication
• Call recording (with your explicit consent)

All voice data is encrypted in transit and at rest. We do not sell your voice data to third parties.

5. Data Sharing and Disclosure

We may share your information in the following situations:

• With your consent or at your direction
• With service providers who help us operate our business
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a merger, sale, or acquisition

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We use industry-standard encryption, secure servers, and regular security audits to protect your data.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Delete your personal data
• Restrict or object to our processing of your data
• Data portability
• Withdraw consent at any time

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings are retained for 90 days unless you request earlier deletion or extended retention.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: